linermagic.blogg.se - A wake up call

Select the down arrow to choose the business block to search for wake-up calls. By default, today's business date appears in this field.īlock. Enter the date to search for wake-up calls. Enter the last name (or the first part of the last name) of the guest to search for wake-up calls.ĭate. You can enter multiple room numbers separated by commas. Enter the room number to search for wake-up calls. Note: In situations where the property and the database server are in different time zones, the General >Database Timezone application setting must be set to the time zone where the database server is located and the Property Details screen (Configuration>Property>Property Details) Time Zone Region field must be set to the time zone where the property is located. The current time is shown for your reference on the right side of the search criteria area. When selected from other points within OPERA, the wake-up call information belongs by default to an already-selected room/guest.Ĭurrent Time. Note: The Wake-up Calls screen only includes search options when it is accessed by selecting Front Desk>Wake-up Calls. When the IFC>Wake-Up Calls Failure Notice application parameter is set to Y and a wake-up attempt fails, then a message prompt is displayed in OPERA to notify the user that a wake-up call has failed for the time and room number.The wake-up call status is changed from Pending to Completed when the call order is sent to the PBX. The PBX then immediately places the call. OPERA sends the wake-up call instructions to the interface at the exact time the call is to be placed.(The specific amount of time is set in the IFC control table.) Such a delay, if used, is usually built in to allow changes to the wake-up call information before submitting the call to the PBX. Note: If the IFC>Wake-up Delay application parameter is set to Y, OPERA can be directed to wait a short time before submitting the wake up call request to the interface. OPERA changes the wake up call status from Pending to Completed as soon as the call order is sent to the PBX. The PBX stores the instructions and places the call at the proper time.

When the wake-up call is set up, OPERA immediately sends the instructions to the interface.

OPERA communicates wake-up call instructions to the interface in one of two ways, depending on the capabilities of the PBX: The actual placing of wake up calls is usually handled automatically by the PBX interface. (The property's telephone PBX usually serves as the wake-up call interface.) The Wake-up Call feature can be used with or without a wake-up call interface. Interaction Between OPERA and the PBX Interface

Wake-up indicator lamp on various OPERA screens.

This option is available only for checked in guests. Telephone Operator screen WkUp Call button.(The Reservation Options menu is accessible from the Reservation screen or from the Reservation Search screen.) The Reservation Options menu select the Wake-up Calls button.The Wake Up Calls feature is also available from these other points within OPERA: To set, view, and delete wake up calls for individual rooms, for sharing guests within a room, or for rooms associated with business blocks, select Front Desk> Wake up Calls. Set the Reservations>Wake-up Calls application function to Y to enable the Wake-up Calls feature.